Delete your account
Your data belongs to you. You can permanently delete your account at any time, directly in the app — no email required.
How to delete your account
- 1 Open the Things of Mabob™ app on your device.
- 2 Tap the Account tab (bottom right).
- 3 Scroll to the bottom and tap Delete account.
- 4 Review exactly what will be deleted and what won't. If you are the only admin of a household that has other members, you'll need to promote another member to admin (or remove the other members) before you can proceed.
- 5 Type DELETE to confirm, then tap Permanently delete my account. Your account is removed immediately.
What data is deleted
| Data | What happens |
|---|---|
| Your login (email & password) | Permanently deleted |
| Any household where you are the only member — all its rooms, boxes, items, photos, audio notes, and tags | Permanently deleted |
| Shared households where another admin exists — all their rooms, boxes, items, photos, audio notes, and tags | Kept for other members |
| Items you added to a shared household | Kept (attribution removed) |
| Crash & error diagnostics held by our crash-reporting provider (Sentry) | Not linked to you; auto-expires |
| Bug reports & diagnostic/error logs in our own database | Kept, de-identified |
| Ad measurement counts held by Google (install, trial start, signup start, signup, purchase) | Not linked to you; auto-expires |
| Anonymous tally counts in our own database (trial starts, signup starts, deleted trials) | Not linked to you |
| Billing records for deleted households — subscription-event history, promo-code redemptions, and any referral attribution | Permanently deleted |
| Data from a no-account trial that was never converted | Auto-deleted ~30 days after abandonment |
| App Store / Google Play subscription | You must cancel separately |
Crash and error reports we send to Sentry to fix bugs are not tied to your account or identity, so they aren't removed by account deletion — they contain only technical diagnostics (error details, app version, device model and OS) and are automatically deleted on Sentry's retention schedule. Bug reports and diagnostic/error logs we keep in our own database are similarly technical (counts, settings, and error codes — never the contents of your items); on deletion we strip the identifiers that link them to you, so they remain only as de-identified debugging records.
The app reports nine counts to Google so we can tell which advertisements brought people here and whether the app is being used — that the app was first opened, that measurement began after install, that a trial was started, that the create-account button was tapped, that an account was created, that an item was created (a count only, never its contents), that a first item was added, that a tenth item was added, and that a subscription was purchased. These are never linked to your account or your email, so there is nothing for account deletion to unlink; they expire on Google's own retention schedule. Deleting the app from your device removes the identifier they were grouped under, and you can stop the reporting at any time beforehand under Preferences → Privacy → Usage measurement. See the privacy policy for detail.
Your rights under GDPR and similar laws
If you are located in the European Economic Area, United Kingdom, California (CCPA), or another jurisdiction with data-subject rights, you have the right to:
- Access — request a copy of the personal data we hold about you.
- Rectification — correct inaccurate data (your display name and email can be changed in the app).
- Erasure ("right to be forgotten") — delete your account using the in-app flow above. Your login and all solely-yours data are permanently erased within seconds. Data you contributed to shared households is anonymised (your authorship is removed).
- Restriction — request that we limit how we process your data while a dispute is pending.
- Portability — request a structured export of your data (contact us below).
- Object — object to processing based on our legitimate interests.
Deletion is immediate and irreversible. We do not retain backups of deleted accounts beyond our standard rolling backup window (up to 7 days), after which all data is unrecoverable.
When anyone taps the create-account button, we add an anonymous tally mark — a date, a platform, and an app version, with no identifier of any kind (see the privacy policy). Because nothing connects it to you or your device, there is nothing in it to look up or remove when an account is deleted, and it survives deletion as an unattributable count.
Separately from your account, our marketing website sets advertising cookies in your browser (see the privacy policy). These are not part of your account and are not removed by deleting it — clear them in your browser's settings.
Can't access the app?
If you can no longer sign in and need your account deleted, contact us and we'll delete it manually after verifying your identity.
Please include the email address associated with your account in your message. We aim to respond within 2 business days.
This page is provided to satisfy data-deletion disclosure requirements under Apple App Store guidelines, Google Play Data safety policies, GDPR Article 17, and the California Consumer Privacy Act (CCPA).